A call-centre your agents can use today
An optional agent portal on top of OBSID voice: browser softphone, lead management and supervisor tooling. Switch it on when you need it.
Everything an agent needs, in the browser.
No extra dialer to buy, no per-seat CCaaS licence.
Browser softphone
Agents make and take calls from a Chrome tab over WebRTC - no MicroSIP, desk phone or per-seat CCaaS licence.
Lead lists & CSV import
Import lead lists, work them from an infinite-scroll queue, and capture outcomes and notes per contact.
Click-to-call
Per-agent click-to-call links so non-technical agents just click and talk.
Supervisor tooling
Live call feed with listen, whisper and barge, plus call recordings for QA and coaching.
Agent groups
Organise agents into groups with their own leads, scripts and settings.
Optional add-on
Turn the portal on only for the accounts that need it - the rest use the standard dashboard.
Everything included.
Add a call-centre to your voice stack
Talk to us about turning on the agent portal for your team, or bring your own dialer instead.
Optional add-on Browser-based agents Supervisor tooling