Refund Policy
This Policy explains how OBSID handles refunds for telecom services, setup fees, recurring fees, and billing disputes.
Last updated: April 20, 2026
In short
- Telecom setup and provisioning fees are generally non-refundable once processing starts.
- Recurring charges are billed per active period and are not automatically prorated.
- Refunds may be granted for verified billing errors or approved exceptions.
- Suspended or terminated accounts may have limited refund eligibility.
Table of contents
1. Overview
OBSID services are business telecom infrastructure products. Charges often include allocated number inventory, provisioning work, compliance handling, and network resources.
Refunds are generally limited and are only provided where required by law or expressly approved by OBSID.
2. Service and Setup Fees
Setup and activation fees cover provisioning and onboarding activity and are typically non-refundable once processing begins, unless required otherwise by law.
3. Recurring Charges
Recurring fees are billed based on active services and billing periods shown in your account. Cancelling a service stops future recurring charges but does not automatically reverse already billed periods.
4. Non-Refundable Scenarios
Examples of non-refundable cases include:
- Approved and completed provisioning or activation work.
- Charges tied to customer misuse, policy breaches, or failed compliance due to inaccurate submissions.
- Suspension or termination resulting from violations of the Terms or Acceptable Use Policy.
- Services consumed or committed during the charged period.
5. When Refunds May Be Approved
OBSID may issue partial or full refunds at its discretion for verified billing errors, duplicate charges, or material service faults directly attributable to OBSID and validated through investigation.
6. Suspended or Terminated Accounts
If an account or service is suspended or terminated for compliance, fraud, abuse, or legal risk, refund eligibility may be restricted or denied, subject to applicable law.
7. Billing Disputes
You must report billing disputes promptly, with supporting details and invoice references. Disputes submitted outside the review window may not be accepted.
Dispute review window: 30 calendar days from invoice date.
8. Contact
Billing contact email: billing@obsidtel.com.
Company: OBSID LIMITED (Company No. 17146973, registered in England & Wales).
Registered office: 144 Valence Circus, Dagenham, England, RM8 3LT, United Kingdom.
Related documents: Terms of Service andAcceptable Use Policy.