Terms of Service

These Terms form a legal agreement between OBSID LIMITED ("OBSID", "we", "our") and the business customer using our platform ("Customer", "you").

If you accept on behalf of an organization, you confirm authority to bind that organization.

Accounts must be registered with accurate business details. Misleading or unauthorized registrations are not allowed.

We may require identity, business, and beneficial ownership evidence to satisfy telecom and anti-fraud obligations.

OBSID provides business telecom infrastructure, including DID provisioning, SIP routing, voice controls, and compliance workflows.

Your right to use the platform is limited, non-exclusive, and subject to applicable law and our policies.

• Use must comply with these Terms and the Acceptable Use Policy.
• You may not use the services for unlawful, deceptive, or unauthorized telecom activity.
• Country-specific activation controls may apply before numbers can go live.

You are responsible for all users and activity under your account, including employees, contractors, and downstream operators.

• Protect credentials and manage access rights responsibly.
• Maintain lawful consent and calling practices where required.
• Comply with local registration and telecom documentation requirements.
• Notify OBSID promptly of unauthorized access or suspicious activity.

We design for high reliability, but telecom services depend on third-party carriers and jurisdiction-specific constraints.

• Provisioning and routing outcomes vary by country and carrier.
• Maintenance windows and network incidents may affect continuity.
• Regulatory actions or anti-fraud controls may limit service temporarily.

Some countries require verification before number activation. You must provide complete and accurate records when requested.

Activation, routing rights, and continued service can depend on successful verification and ongoing compliance status.

You agree to pay all applicable setup, recurring, usage, channel, tax, and regulatory charges shown in your dashboard.

• Charge composition varies by number type, country, and service configuration.
• Billing intervals and payable amounts are displayed in your account.
• Refund handling follows our Refund Policy.

We may suspend, restrict, or terminate access to protect legal compliance, network integrity, and platform safety.

• Breach of Terms or Acceptable Use Policy.
• Suspected fraud, abuse, or unlawful telecom traffic.
• Non-payment or unresolved verification obligations.
• Regulatory, carrier, or partner enforcement requirements.

OBSID applies automated and manual controls to detect abuse and preserve telecom network integrity.

• Traffic pattern review and anomaly detection.
• Consent and call-flow evidence requests where needed.
• Destination, campaign, or use-case clarifications during investigations.

OBSID and its licensors retain all rights in the platform, software, documentation, trademarks, and service architecture.

You retain rights in your account data, subject to rights needed by OBSID to operate, secure, and improve the service.

Except where expressly stated, services are provided "as is" and "as available".

We do not guarantee uninterrupted service, universal call completion, or a specific regulatory outcome in every jurisdiction.

To the maximum extent permitted by law, OBSID is not liable for indirect, incidental, consequential, special, exemplary, or punitive damages.

Aggregate liability is limited to fees paid for affected services in the twelve (12) months preceding the claim event.

You agree to defend and indemnify OBSID LIMITED and its affiliates against claims arising from your use of the services or breach of these Terms.

This includes claims tied to unlawful traffic, privacy violations, or anti-fraud and telecom non-compliance under your account.

We may update services, controls, pricing, and these Terms to reflect legal, operational, and commercial requirements.

Material updates will be published with a revised effective date. Continued use after that date means acceptance.

Governing law and dispute forum: England and Wales.

Company: OBSID LIMITED (Company No. 17146973, registered in England & Wales).

Registered office: 144 Valence Circus, Dagenham, England, RM8 3LT, United Kingdom.

Legal contact email: legal@obsidtel.com.

Related documents: Privacy Policy, Acceptable Use Policy, and Compliance & Verification.